Fidelia's NetVigil software application monitors the end-to-end delivery of business services across networks, systems and applications. By integrating fault and performance management capabilities off the shelf, NetVigil provides IT managers with visibility into the real-time performance of revenue-generating business services.
With its open, easily extensible architecture, NetVigil deploys rapidly and provides instant visibility into business processes. Its distributed database architecture allows NetVigil to scale from mid-tier to large enterprises and any size service provider network. The Web-based application provides “delegated” user authority that lets IT managers distribute responsibilities.
Fidelia's approach is unique not in any one aspect but in the combination of capabilities and attributes that are critical to effective monitoring of business services through the IT and application infrastructure that delivers the service and upon whose performance the ultimate performance of the business service rests.
Fidelia's customers have identified five key NetVigil advantages:
Business Containers
NetVigil can model your end-to-end business service using arbitrary Business Containers. It has the flexibility to define what belongs in and what is important in a Business Container, which can be based on technology clusters, geography, organizational or departmental boundaries, in virtually any combination. This allows you to view your IT infrastructure as it relates to the service being delivered instead of viewing their performance as individual IT elements.
Integrated Fault & Performance
NetVigil offers the industry's only architecture with integrated real-time fault and performance management from the ground up. This integrated capability is absolutely essential for timely, accurate business service management. While fault or availability information is immediately important, historical reporting adds the capability to determine the service-level view over time, allows adaptive baselining for thresholds, and providing data for capacity planning. NetVigil thus significantly reduces the time, cost and training usually associated with implementing a number of products into your IT systems.
In addition, NetVigil's ability to look at all aspects of the IT infrastructure - networks, servers, and applications – enables it to provide a consolidated view of the behavior and health of the underlying IT elements that drive service performance. Other solutions on the market tend to be "network centric" or "application centric.” A true business service perspective requires breadth of perspective across the entire infrastructure.
Easy to Extend Interface
IT managers typically resist investing in management tools because of the painfully long time to deploy, coupled with a lack of compatibility with current systems. NetVigil has been engineered to reduce the time to deploy by providing open APIs to simplify data sharing with NetVigil.
These open APIs allow seamless integration with existing OSS infrastructure such as provisioning and billing systems, CRM tools and existing NMS products. Since all business services are unique and have custom applications, NetVigil has the flexibility to adapt to new/custom monitors unique to a business service. In addition, this highly adaptive and open architecture accommodates new, custom, or complementary applications.
Delegated User Model
NetVigil's “delegated” user security model allows multiple simultaneous views via cross sections through the IT infrastructure. These cross-sections are based on the definition of business services and responsibilities for them.
This allows one object (such as an infrastructure element virtual or physical; a port/device; a customer/location, etc.) to exist in multiple views. Each delegated, personalized view sees the same behavior, events, performance, etc. of each object.
Significantly, notifications and actions vary based on the particular service view and its requirements.
With NetVigil's delegated views, IT managers can define multiple views for multiple users that reflect their area of management interest or responsibility.
Distributed Database Architecture
The next-generation distributed database design of NetVigil's Data Gathering Engines (DGEs) provides key advantages in simplicity and flexibility over today's typical single-database systems.
DGEs can be replicated to support increased numbers of monitored devices as well as to support more localized polling and backup in distributed environments. The ability to replicate DGEs is what allows the system to scale – each DGE can support between 500 and 1,000 devices, depending on the polling frequency, data retention period, device complexity and number of tests run per device.
Five Key NetVigil Advantages