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Long View Systems Uses Fidelia NetVigil™ to Develop Interactive Infrastructure Reporting Portal for Customers

IT Solution Provider Selects NetVigil for Its Price, Flexibility, and Ease of Use

Princeton, N.J., December 2, 2002 – Long View Systems (LVS), a leading information technology (IT) solution provider based in Calgary, Alberta, Canada, has selected Fidelia Inc.’s NetVigil to add new capabilities to its Remote Managed Services (RMS) infrastructure reporting portal, Fidelia announced today. Fidelia’s business service management software will allow Long View’s RMS customers to have on-demand access – for the first time – to real-time status and performance reporting on servers, routers, applications and other infrastructure resources. It will also allow LVS to offer reporting at the different levels desired by executive-CIO type customers or technical users, such as IT administrators.

Long View Systems selected NetVigil from a bevy of competitors because of its cost-effective pricing model, its scalability, and its ease of use. “The main problem you’re trying to solve with managed services is to reduce complexity and reduce costs,” said Dan Sottile, vice president, Long View Systems. “A lot of tools on the market today actually increase the cost and complexity of managing a network. NetVigil is easy to use and it has a ton of flexibility. We can make it do what we need it to do without purchasing numerous tool sets or multiple agents. Based on the cost of the product and what we get back in performance, the ROI is very, very high. It’s probably one of the highest of all the products that we tested."

NetVigil has allowed Long View to replace a static reporting interface with a sophisticated interactive portal that allows customers to manipulate their own information and, even, save some of their own preferences. NetVigil’s multi-level administration capabilities also permit Long View to delegate various levels of monitoring privileges and responsibilities to different groups, departments, or individuals and even to establish multiple “virtual views” based on device sets, locations, etc.

“Fidelia’s product allows us to offer reporting at multiple levels. For example, CIOs and executive level customers use the Fidelia-based portal for service level agreement-type reports. They’re interested in the cost of their infrastructure and whether it’s delivering for their business. Technical users, like IT administrators, use the tool for such things as capacity planning, as well as problem incident reporting,” explained Kevin Crowe, RMS operations lead at Long View Systems.

NetVigil also allows Long View Systems to drill down and prepare customized reports for their clients. “The product is flexible enough that we can set up access to a certain number or type of reports for a client to access in the portal. But if they want us to investigate further, as an added value, we can use NetVigil to drill down and really focus on a network issue or specific area for them,” explained Sottile.

“Long View Systems is a premier IT solution provider with a long list of prominent customers. In today’s tough market, every company is looking for ways to improve or expand its service offerings without jeopardizing its economic advantage. Long View’s use of NetVigil to bring added features to its customers, while managing costs in line with revenue growth, is a great illustration of how Fidelia’s product can help service providers not just increase productivity, but also increase revenue,” said David Woodall, president and CEO of Fidelia.

Fidelia’s NetVigil supports Linux, Solaris, Windows XP, and Microsoft Windows 2000 platforms. Engineered from the ground up to provide a consolidated, services-oriented view including both fault and performance management in real time, Fidelia’s NetVigil is the first product that gives managers a single, easy-to-use tool to manage their entire IT infrastructure.

About Fidelia Technology, Inc.

Fidelia delivers “Instant Business Visibility” by providing real-time business-oriented views of a company’s IT infrastructure as applied to its business services. Fidelia’s flagship product, NetVigil, empowers enterprises to view the performance of applications and related IT infrastructure across domains, departments and multiple geographic locations. A leader in the emerging 3rd generation management software market, Fidelia provides substantial return on investment by enabling companies to proactively manage service delivery with maximum cost efficiency. For more information, visit www.fidelia.com.

About Long View Systems

A leading information technology solution provider based in Calgary Alberta, Long View Systems provides complete innovative technology solutions from system consultation, design and implementation to managing and supporting network infrastructure. The focus is to provide solutions that are flexible, adaptable and quickly integrated with a client’s business, ensuring a positive return on technology dollars. Long View’s client engagements range from long term contracts, outsourcing the entire IT function, to specific projects requiring the highest possible level of expertise. To provide exceptional customer service, Long View carefully selects highly skilled and knowledgeable technical people that are experienced in solving technology issues quickly and effectively. For more information please visit www.lvs1.com.

Fidelia NetVigil is a trademark of Fidelia Inc. Other trademarks and brands are the property of their respective owners.