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Sony Online Entertainment selects Fidelia's
NetVigil™ to manage its worldwide online gaming network

Fidelia is an emerging leader in infrastructure and applications management that provides enterprises instant visibility into their business

BOSTON, Mass. March 21, 2002 - Fidelia Inc. announced today that Sony Online Entertainment will use Fidelia's NetVigilä to proactively manage its distributed online gaming network serving more than 10 million registered users worldwide.

"Fidelia's NetVigil has made Sony Online's business more profitable, efficient and customer focused because we can manage the users experience," said Adam Joffe, vice president of information technology for Sony Online Entertainment. "Fidelia allows me to manage our business holistically as opposed to silos of networks, servers and applications. NetVigil makes my managers feel like they have the pulse of the business at their fingertips!"

Sony Online Entertainment joins several other enterprises that have licensed the product since it was released globally in January 2002. Fidelia's NetVigil provides instant business visibility by revealing real-time business IT infrastructure performance as it relates to the service delivered.

Fidelia president and founder Vikas Aggarwal noted that, "NetVigil represents an important breakthrough for companies that wish to go beyond network management. In addition to traditional network performance and monitoring, NetVigil provides enterprises with end-to-end visibility of their applications and service transactions."

"NetVigil's strength resides in its ability to scale transparently in a geographically distributed environment and to provide business decision makers instant access to how the IT infrastructure is performing against stated business objectives," added Aggarwal. "We allow Sony to correlate the performance of their IT plumbing to its real value: the gaming applications delivered to 10 million users around the world."

About Fidelia Inc.
Fidelia delivers instant business visibility by providing real-time business oriented views of a company's IT infrastructures as applied to its business services. Fidelia's flagship product NetVigil empowers enterprises to view performance of applications and related IT infrastructure across domains, departments and multiple geographic locations. Seizing leadership in the emerging IAM (Infrastructure & Applications Management) space, Fidelia provides substantial return on investment by enabling companies to proactively manage service delivery with maximum cost efficiency. For more information, visit www.fidelia.com.

About Sony Online Entertainment, Inc.
Sony Online Entertainment, Inc., the online gaming division of Sony Pictures Digital Entertainment, is a worldwide leader in massive multiplayer online gaming. Headquartered in San Diego, Sony Online develops, publishes and distributes entertainment for the PC and online markets. With more than 10 million registered users, Sony Online's award-winning website, The Station® (www.station.sony.com) hosts a variety of entertaining games and player communities spanning all genres. In addition to blockbuster hits EverQuest® and Jeopardy! Online, Sony Online has an array of cutting-edge online games in development such as PlanetSide, Star Wars® Galaxies™ and Sovereign™.