Business Service Management

Technology should help run a business, not be your business. Aligning IT with your business objectives and your ability to manage the impact of IT on key business services is crucial to your competitive edge and profitability.

• Monitor the performance of business services and their dependency on applications, networks & servers
• Monitors response times of service transactions simulating the end user experience
• Manage your infrastructure against service level objectives of business services

Monitor the Business Impact of Networks & Servers

Don't tell me which device or application is down - tell me which service it impacts!

Fidelia's Business Container technology is unique in its ability to automatically correlate the behavior of "end services" with the behavior of related networks, systems, and applications. With increasing fault tolerance and redundancy built into the IT infrastructure, it is important to focus on what services are being affected rather than on an IT element such as a database or server failing.

Case Study:

A major airline's passenger reservation system consists of a cluster of web servers, a network backbone and a backend database. In this architecture, the failure of one or two web servers or a single backbone link would not impact their reservation system. Their central database, however, is a critical element.

NetVigil's flexible container technology allowed this customer to trigger a Warning condition if 50% of their web servers or one of their network links went down, and a Critical condition if the database or both the network links were down.

Case Study:

A business manager needed to view their retail store network by state and then into its cities and stores so that he could drill down and view the IT infrastructure health of each retail store in his region. All the retail stores had a backup ISDN link, and used a central database for order entry and fulfillment.

Using Netvigil the IT group created a container for each state, and also set up rules to flag a warning condition for stores when the backup ISDN link was active instead of the main T1 link (as opposed to flagging it as Critical). Additionally, the backend database was set up as a key component so that its failure indicated a Critical condition for all the retail stores.

These real-life case studies are just examples of how important it is to have technology that can differentiate between failed Business Service vs. failure of an application or network component, especially as redundant, fault tolerant networks become more common. Fidelia's products offers these unique features that large corporations and service providers actively use today.

Flexible enough to model real-world Business Services

NetVigil Business Containers offer advanced features that make it flexible enough to model real-world business services.

• Automatic Container creation based on business rules
• Rules for defining redundancy and fault tolerance
• N-level nesting allows drill‑down capability
• Containers are topology and dependency aware

Analyst Comments:

"Fidelia caught our attention with a business benefit and impact message that clearly set it apart from many of the vendors in this space. Fidelia's NetVigil product and technology provides a solution to an identifiable and pervasive business pain. They clearly described how it can be used to address business problems and describe a path forward that continually increases its utility and attractiveness to its target customers. We believe that their solution will find a receptive and rapidly growing audience in today's market." - Rich Ptak

Providing Instant Business Visibility - TODAY

Fidelia delivers Instant Business Visibility by providing real-time business oriented views of a company's IT infrastructure as applied to its business services. Fidelia's flagship product, NetVigil, empowers enterprises to view the performance of applications and related IT infrastructure across domains, departments and multiple geographic locations.

Managers with responsibilities ranging from business service managers to operations must be alerted to performance changes. They require detailed views and information that permit them to take appropriate action in real time to identify the source and resolve the problems. Fidelia introduced NetVigil to address infrastructure management problems for businesses dependant upon their IT and network resources. NetVigil provides for the creation of a virtual business view of the operation of the infrastructure elements critical to the delivery of a business service. These views allow prompt corrective action that can range from a re-allocation of resources to preserve timely customer access to websites to re-routing of network traffic to assure order fulfillment.

More than ever, critical business applications, such as SAP, PeopleSoft, Siebel, Citrix and custom applications, have taken on a new connotation within the business as IT operations and line-of-business functions become more interwoven. Service providers offer Internet access or hosted applications. Online retailers sell everything imaginable to the home shopper. Banks and brokerages provide remote account access. Manufacturers automatically order inventory from suppliers. Corporate IT departments develop webbased applications and provide infrastructure services such as DNS and DHCP. Monitoring these services from the customer or end-user viewpoint, as well as the components behind the scenes, has become critical to business success. Poor availability or performance of these services can dramatically affect your business through lost customers and revenues, damaged brand reputation, shortages of required inventory and supplies, or lost employee productivity. Businesses now expect their service providers and internal IT departments to provide clear service level guarantees on the availability and response time of the services they provide, along with notifications and resolutions of outages and slowdowns. When things go wrong, your application and IT operations staff members need to be able to isolate and solve problems quickly and communicate with impacted customers and end users in a timely manner.

These are needs met by Netvigil. It offers end-user emulation of major business-critical applications as well as a single integrated view of the complete Internet infrastructure. It is designed to help your IT staff efficiently predict, isolate, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls, and manage and report upon service level agreements.