Root Cause Analysis & Correlation

See Zyrion Traverse Root Cause Analysis also

Today's businesses depend on their IT infrastructure to provide business services. The applications providing business services are distributed in nature, spanning multiple departments as well as geographical locations. Rather than focus on just "network downtime", root cause analysis in today's enterprises must concentrate on minimizing "business downtime". If a router fails, the immediate question that needs to be answered is "what business service did it impact" and what is the cost to my business.

Traditional systems limit root cause analysis to data networks. However, with the enhanced role of IT as an enabler of business, it is becoming increasingly important to extend this correlation to the “service” layer- i.e. to answer questions such as “why is my payroll service or banking service running slow”. Getting an answer to such questions in real-time is critical to avoid impact to the business.

Fidelia NetVigil provides advanced root cause analysis (RCA) features that extend beyond traditional network level analysis. The root cause analysis engine is based on a Service Object Model designed for analyzing end-to-end business impact instead of just stopping at the network layer.

The tight integration of the root cause engine as part of the Fidelia NetVigil suite allows providing a seamless solution, which begins with discovering network elements as well as servers, databases and applications. Real-time alarms are triggered based on approaching maximum capacity, traps, log messages, user defined maintenance, etc., taking into account the complex relationships between IT elements for delivering distributed applications. Fidelia's Business Visibility Engine uses tens of thousands of data samples ranging from the network all the way up to the application stack in order to identify the root cause of service degradation.

Fidelia NetVigil offers a distributed database and distributed processing architecture unlike any other legacy product in the industry. This distributed processing handled seamlessly by the Business Visibility Engine allows it to process root-cause data in real-time, as opposed to doing it after the fact. The multi-department security model allows doing analysis on services that span multiple departments as opposed to just the network or just the database.

Read Whitepaper