Service Level Management (SLM) using Fidelia

NetVigil's SLA module allows you to report and track your Service Levels for services offered to other departments or customers. The module allows you to:

• monitor and measure from a business service perspective
• monitor compliance with customer SLAs
• identify trends and avoid failures using proactive reporting
• measure business impact

Fidelia Business Containers

Fidelia's Business Container technology allows you to monitor your end-to-end services as opposed to individual network and server components. This unique technology:

• Increases service availability by decreasing recovery time and more effectively resolving root causes of system and application problems.
• Provides monthly or weekly reports on Service Unavailability
• Identifies which IT elements impact your Service Levels the most

Monitor your "service" SLAs, not just your network or server SLA !!

Using Fidelia's SLA Management solutions, your enterprise does not have to stop at just network or server SLAs, but monitor and track the performance of Business Services. Using the federated security model, you can create read-only logins for your customers and let them view the historical data and SLA reports directly for their own Business Services.

NetVigil stores historical data for several years and the flexible reporting engine allows you to generate SLA reports as and when needed so that you can prove and validate your SLA agreements as needed.