VoIP presents special IT challenges to meet the expectation that IP phones must work as reliably as traditional land lines. The network must meet exceptionally high quality and performance standards and you have to continue to monitor your network proactively even after deployment to ensure that network changes do not adversely impact the quality of VoIP.
Fidelia supports VoIP equipment from these vendors and more:
Before you deploy:
Use NetVigil to evaluate traffic and utilization levels on your current network and determine whether you have the bandwidth for deploying VoIP.
During deployment:
NetVigil's real-time report generation and historical data storage shows you the impact and performance of your network as you roll out your new VoIP deployment and take corrective action right away.
After deployment:
NetVigil keeps monitoring your VoIP metrics such as QoS, jitter, bandwidth & delay long after your first IP call is made. Fault data is constantly analyzed and reported on for performance degradations while records of poor service levels are stored perpetually.
Why is Fidelia's solution unique?
NetVigil rapidly identifies the cause of the problem using its built-in topology-aware root-cause engine. Autodiscovery of customer networks and transactions simulation as well as current, historical and projected performance ensures a level of proactive VoIP management unmatched by other point solutions. Additionally, we offer the following features:
Business Service Containers
Fidelia's unique "container" technology allows you to create 'Service Containers' to correlate all the underlying components of your VoIP network so that you can see the impact of any performance degradation directly on your VoIP service.
Real-time Reporting
Fidelia's strength is in its reports and statistical information, ranging from simple top-N tables to complex correlation graphs and trend reports using regression analysis. You can move seamlessly between fault and performance reports, and the real-time reporting engine displays statistics and reports within seconds of your requesting the report. The wealth of information available such as the 95th percentile, the trend analysis (days to threshold), the historical graphs and histograms allow you to make informed decisions about the weaknesses and performance of your IT infrastructure.
Smart Notification and Alerts
Fidelia's smart notification engine (SME) automatically suppresses transient flaps, and prevents alarm floods based on topology and service dependencies. The multi-stage alarm engine provides a comprehensive escalation process to send notifications based on how long a device has been in warning or critical condition, and on time of day and status on repeated polling. You can email, page or run a custom script to restart a process based on the length of time that a device has been in that state. The smart suppression engine uses complex heuristics to avoid false suppression of alarms in redundant networks.
The wealth of information available such as the 95th percentile, the trend analysis (days to threshold), the historical graphs and histograms allow you to make informed decisions about the weaknesses and performance of your IT infrastructure.