Solutions for the Enterprise

Technology should help run a business, not be your business! Fortunately with NetVigil, aligning your IT with your business ceases to be the hype that this phrase has been!

With the NetVigil platform IT management is not managing individual items of hardware and software in isolation. Netvigil enables the monitoring, reporting, alerting, troubleshooting and optimization of every computerized business process across applications, systems, and networks.

NetVigil is ideally suited to the needs of the large enterprise customer where businesses change, merge and scale rapidly. The Netvigil solution has evolved features and functionality that offer today's evolving enterprise, the power to manage services across the hall or around the world.

Netvgil delivers root-cause analysis, impact analysis, device modeling and service level management features to address the needs of large enterprises whether in the finance, manufacturing, retail or any other insustry.

Complete IT Management Solution for the Enterprise

Fidelia NetVigil is a complete management platform for enterprises rather than just another point solution. Cross platform deployments across mixed UNIX, Windows and Linux environments and the capability to monitor the widest range of devices in these environments whether these are servers, network devices or applications, makes Fidelia NetVigil an easy choice for environments simple and complex. The patented distributed DGE architecture (link) makes it the solution of choice where multiple office locations must be managed by a central system without generating WAN traffic between multiple devices and more importantly, still operate and alert in the face of a network outage between the central server.

Problem: Slow response or loss of service of ERP and CRM applications, especially during busy times of the year, causing missed or inaccurate deliveries to/from warehouses

Solution: Empower your IT team to receive immediate notification if ERP applications or any other critical application is slow, and immediately identify the source of slowness

Problem: IT infrastructure must be constantly available and highly responsive to ensure that the executives have resources available to them when they need it

Solution: Proactively monitor the IT infrastructure so that committed IT services can be delivered. Customer facing systems are even more important to avoid frustrated customers. Identify and resolve the source of slowdowns before customer services are impacted.

Features

Business Service Containers

Fidelia's unique object oriented "container" technology allows you to relate your applications and underlying servers or network to a service such as eCommerce, payroll, finance, manufacturing, etc. This technology allows you to correlate your business to your IT infrastructure and identify the impact of your IT infrastructure to the delivery of business service to your customers.

Real-time Reporting

Fidelia's strength is in its reports and statistical information, ranging from simple top-N tables to complex correlation graphs and trend reports using regression analysis. You can move seamlessly between fault and performance reports, and the real-time reporting engine displays statistics and reports within seconds of your requesting the report. The wealth of information available such as the 95th percentile, the trend analysis (days to threshold), the historical graphs and histograms allow you to make informed decisions about the weaknesses and performance of your IT infrastructure.

Smart Notification and Alerts

Fidelia's smart notification engine (SME) automatically suppresses transient flaps, and prevents alarm floods based on topology and service dependencies. The multi-stage alarm engine provides a comprehensive escalation process to send notifications based on how long a device has been in warning or critical condition, and on time of day and status on repeated polling. You can email, page or run a custom script to restart a process based on the length of time that a device has been in that state. The smart suppression engine uses complex heuristics to avoid false suppression of alarms in redundant networks.