Fidelia for Service Providers

Fidelia NetVigil offers a scalable solution for Service Providers that can proactively monitor very large networks to identify and remedy performance degradations before customers are impacted.

Building on their years of expertise in ISPs such as the NSFnet and Verio, the Fidelia solution focuses on features that are different from legacy NMS products such as:

• Easy to use web interface - reduced TCO(zero-training cost)
• Auto discovery of networks and topology for quick deployment
• Auto-baselining dynamically adjusts thresholds for low post-deployment needs
• Multi-user, read-only customer views - customers may run own reports
• Event manager for the NOC shows operational problems
• Smart suppression of alerts to prevent alarm floods
• Event annotation for collaborative management
• SLA thresholds and violation reports
• Massively scalable architecture meets the needs of the largest of environments
• Open API to easily add custom monitors

Broad Vendor Support

NetVigil offers out-of-the-box support for a wide range of network equipment from:

Juniper Cisco Foundry Nortel Checkpoint

Amperion Liebert Redline Tasman Broadworks DragonWave Nextnet

In addition to routers & switches, NetVigil monitors servers, wireless and VoIP equipment.

Monitor Types

DHCP - Domain Name Service DNS - Domain Name Service ICMP - Ping-Based Connectivity LDAP - Lightweight Directory Access Protocol NTP - Network Time Protocol RADIUS - Remote authentication

IMAP4 - Internet message Access Protocol POP3 - Getting mail from server SMTP - Sending mail from server FTP HTTP HTTPS NNTP

Features

Scalable, Fault Tolerant Architecture

NetVigil has a massively scalable, distributed architecture that can scale to very large networks (tens of thousands of network elements) which is critical for large service provider networks looking for a consolidated network and server management tool. The distributed DGEs (data gathering engines) collect and store data locally, and the BVE provides a unified view across all the distributed DGEs. New DGEs can be added or kept in standby mode for fault tolerance if needed.

Service Containers

Fidelia's unique object oriented "container" technology allows you to view your network based on geography, customer type or any other logical unit (such as "core backbone" or "edge routers"). You can create rules, both simple or as complex as necessary, that define the state of each container and corresponding escalation behavior based on everyday business rules such as "in my backbone container of 5 T1 lines it is OK for one line to be down but a warning condition if 2 are down and critical if there are 3 or more down lines".

Real-time Reporting

Fidelia's strength is in its reports and statistical information, ranging from simple top-N tables to complex correlation graphs and trend reports using regression analysis. You can move seamlessly between fault and performance reports, and the real-time reporting engine displays statistics and reports within seconds of your requesting the report. The wealth of information available such as the 95th percentile, the trend analysis (days to threshold), the historical graphs and histograms allow you to make informed decisions about the weaknesses and performance of your IT infrastructure.

Smart Notification and Alerts

Fidelia's smart notification engine (SME) automatically suppresses transient flaps, and prevents alarm floods based on topology and service dependencies. The multi-stage alarm engine provides a comprehensive escalation process to send notifications based on how long a device has been in warning or critical condition, and on time of day and status on repeated polling. You can email, page or run a custom script to restart a process based on the length of time that a device has been in that state. The smart suppression engine uses complex heuristics to avoid false suppression of alarms in redundant networks.