NetVigil Support

As a current Fidelia customer, we would like to welcome you to the Network General Support Family. For NetVigil and Helix support, you will need to contact us via one of the following methods:

Phone: 1-800-SNIFFER (764-3337) option 1 for a listing of local number please visit http://www.networkgeneral.com/ContactUs.aspx

Web: www.networkgeneral.com under the Support Tab -> Technical Support. In this method you will need your username and password which were provided in your welcome email from Customer Service at Network General. If you do not have this information please contact customer service.

For all licensing requests please send your request to licensing@networkgeneral.com

For all general inquiries you can contact customer service at 1-800-SNIFFER option 3 or email us at customerservice@networkgeneral.com

Thank you,
Network General