Table of Contents
Fidelia Helix™ Overview
1.1 Introduction
1.2 Helix Architecture
Smart Data Management
1.3 Helix Terms
Installation and Upgrade Guide
2.1 Supported Platforms
2.2 Recommended Hardware
Disk Space Requirements
Additional Software Requirements
2.3 System Performance Tuning
2.3.1 Increasing Java Memory (JVM) Size
2.3.2 System Security Issues
2.4 First-time Installation
2.4.1 Planning Checklist
2.4.2 Linux & Solaris Installations
2.4.3 Windows Installation
2.5 Upgrading From Previous Versions
2.6 Quick Start
2.7 What Next
Scheduled tasks (cron jobs)
Configuration and Operations
3.1 Overview
3.2 Installing A New License Key
3.3 Starting/Stopping Helix
3.3.1 Starting the system
3.3.2 Stopping the system
3.3.3 Verifying proper operation
3.4 Configuration Files
3.4.1 Application installation path
3.4.2 Logging configuration
3.4.3 Web application external help
3.4.4 DGE controller port/password
3.4.5 E-mail servers
3.4.6 Web server TCP/IP port
3.4.7 Web User Interface Appearance
3.5 Network Device Discovery
3.5.1 Running Discovery
3.6 Windows monitoring using WMI
3.6.1 Overview
3.6.2 Installing the Helix WMI Query Server
3.6.3 DGE Configuration for Proxy WMI Server
3.6.4 Provision WMI Hosts in Helix
3.6.5 Troubleshooting
3.7 Setting up Apache Monitor
Editing Helix Configuration
3.8 Alphanumeric Paging
3.8.1 Modem Configuration
3.8.2 Paging Central Configuration
3.9 SSL Support on Web Application
3.10 Maintenance Tasks
3.10.1 Database backup/restoration
3.11 Operating Helix Behind Firewalls
3.11.1 Requirements for Web Application
3.11.2 Requirements for DGE (monitors)
3.12 Helix Operation in NAT Networks
Managing Users
4.1 End Users
4.2 Admin User
4.3 Managing End-Users
4.3.1 To create a new user:
4.3.2 To update a user:
4.3.3 To delete a user:
Advanced Topics
5.1 Smart Notification
5.2 Device Dependency
Dependency Restrictions
5.3 External Help
Supported Monitors and Tests
6.1 Overview
6.2 Available Monitors
6.2.1 Network Monitors
6.2.2 Server Monitors
6.2.3 Application Monitors
6.2.4 Custom Monitors
Helix Web Interface
7.1 Logging In
7.1.1 The Helix Web Interface
Real-time Status Monitoring
8.1 Introduction
8.1.1 Helix Terms
8.2 Helix Status View
Test Timeouts
Test Timeouts
8.2.1 Device Status Summary View
8.2.2 Test Summary View
8.2.3 Test Details View
8.2.4 Test Container Summary View
8.2.5 Device Display Filters
8.2.6 Device Comment Field
8.2.7 Context-sensitive Help or Action
8.3 Event Logs
Manage Helix
9.1 Managing Devices
Auto-Update for Device Capacity Change
9.2 Managing Standard Tests
9.2.1 Before You Provision Tests
9.2.2 Test Autodiscovery
9.2.3 Grouping Tests by Subtype
9.2.4 Configuring Test Schedules
9.3 Managing Advanced Tests
9.3.1 Advanced SNMP Tests
9.3.2 Advanced Port Tests
9.4 Suppressing Tests
9.5 Managing Test Containers (Virtual Devices)
9.6 Managing Action Profiles
9.7 Managing Account Preferences
Reports
10.1 Overview
10.1.1 Technical Summary Report
10.1.2 Fault Management Reports
10.1.3 Performance and Capacity Planning Reports
10.1.4 Custom Reports
10.2 Sample Reports
10.2.1 Instability Report
10.2.2 Test Performance Detail
10.2.3 Trend Analysis Reports
10.2.4 Event Correlation Report
Plugin Actions
11.1 Overview
11.2 Creating New Plugin Actions
Plugin Monitors
12.1 Overview
12.2 Adding A New Test Type
12.3 Creating A New Plugin Script Monitor
12.3.1 Configuration File Format
12.3.2 Writing The Plugin Script
12.3.3 Provisioning Plugin Tests
Installing SNMP Agents
A.1 Windows 2000/XP
A.2 Linux x86
A.3 Solaris Version 2.6 or Higher
A.4 Pre-compiled SNMP agents
Troubleshooting
B.1 Overview
B.2 Log Files Used in Troubleshooting
