Helix Quick Install & AutoDiscovery

This is an excerpt from the Installation Chapter for Helix   http://www.fidelia.com/support/docs/

Supported Platforms are:

Win2000, XP or Win2003	Pentium 3 or P4, 512M ram, 2GB of free disk space
Redhat ES Linux, RH-8, RH-9, Fedora, Centos Linux	Pentium 3 or P4, 512M ram, 2GB of free disk space
Solaris 2.6 or higher	UltraSparc, 512M ram, 2GB free disk

Quick Install

1. Make sure that you are not running any other web server on the Helix host which might prevent Helix's web service from starting up (on TCP port 80). You should NOT be running IIS or Apache on the Helix server. Use your browser to connect to the machine you are installing Helix on- you should NOT be able to connect to it.
2. On windows platforms, you will need the username and password of an administrative user. This user/password must be the same across all your Windows hosts (preferably a domain administrator).
3. Download  all the files for your OS in the downloads directory for helix. For Solaris and Linux, there are 2 files (base and Helix) and for Windows there is only one executable file.
4. For Solaris, you will need gunzip and GNU tar  which can be found at http://www.fidelia.com/support/helix
5. On Windows, log in as the Administrator, doubleclick on the executable and follow the instructions.
   If you are running XP with SP2, you MUST disable the Internet Connection Firewall (ICF) before starting the installation:

   Start -> Control  Panel -> Windows Firewall
From General tab, select OFF

6. On Solaris and Linux:

   cd your_download_dir
gunzip -c helix-1.1-linux.tar.gz | tar xf - #must use GNU tar on Solaris
cd helix-1.1
./install.sh #and following instructions

7. On Windows, you MUST reboot your machine after installation.

Starting Up

1. On Windows:
   1. you MUST reboot your machine after installation
   2. NOT run any IIS on port 80. If you are running a web server on port 80, then you can configure Helix to run on an alternate port (see User Guide).
      To shutdown IIS, Start -> Control Panel -> Administrative Tools -> Computer Management -> Services and Applications. The IIS service shows up as "World Wide Web Publishing Service".
   3. on Windows XP with Service Pack 2, you MUST disable the Internet Connection Firewall (ICF) since it blocks all incoming connections (see instructions above)
2. Start Helix on Windows platforms by going to:
    
      Start | Programs | Fidelia Helix | Start Helix

   And on WindowsLinux/Solaris platforms select:
   
      cd HELIX_HOME; # typically /usr/local/helix
   etc/helix.init start
 
3. Check for proper operation of different components using the helix.init status command on Unix, or using the Helix Service Controller on Windows. The logs/helix.error file records all errors. The most common reasons for not starting up are:
   1. either the license is expired (you can get new evaluation license by sending email to eval@fidelia.com )
   2. or some other web server is running and using the httpd port.
   3. or you did not reboot your machine after installation on Windows platforms
4. If the components did not start, you will have to fix the cause and then restart Helix using helix.init restart on Unix and using the Service Manager on Windows. Look in the \Program Files\Fidelia Helix\logs\helix.error file for the cause of the error and also in Appendix B of the User Manual.

Auto Discovery

1. Use your web browser to connect to http://your_host/ where your_host is the fully qualified name or ip address of the server that the Helix web application component is running on. You can connect to http://127.0.0.1  if you are on the same machine where you installed Helix.
2. Log into the website using end-user name helix and the password helix
3. Run a device discovery by going to  Manage -> Discover in the Helix menu. Make sure you have the SNMP passwords ("community strings") for your routers and switches to enter into the discovery form (you can enter multiple strings one one each line if needed). Most of the discovery pages have default options already selected, so you just need to select the OK or Submit buttons. For more information, see Section 3.5, "Network Device Discovery"  
4. The Status screen by default will only display the non-OK devices. Click on 'Turn Filter Off' to see all the devices being monitored.
5. You can click on any device to drill into the tests being monitored and see reports and graphs.
6. Setup Notifications by going to Manage -> Actions
7. Set your timezone under  Manage -> Prefs

Fixing Errors with WMI Query server

In case you get an error message while installing the WMI query daemon on Windows platforms, use the following steps to fix the error and reinstall it as a service:

1. go to Start -> Control Panel -> Administrative Tools -> Services
2. Locate the Helix WMI Query daemon, right click and STOP it
3. Then click on the Properties button, and click on Log On tab and select the 'This account' option. Enter the domain administrator account using DOMAIN\username syntax. For a workgroup, you should use the .\username syntax. Specify the password and click on OK
4. Restart the WMI Query daemon from the Helix Service controller
5. Test the changes you made by opening a command prompt and then:

     C:
     cd \program files\fidelia Helix
     utils\testwmi.pl hostname

   You should see some basic information for the windows host specified.

6. Try adding or updating a device again by logging in as 'helix' and then going to Manage->Devices

Please send all support requests to eval-helix@fidelia.com and remember to look at the online documentation under your HELP or at http://www.fidelia.com/support