NetVigil Startup Troubleshooting on Windows

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Contents:

  1. Where is the NetVigil application in the Windows Start menu?
  2. Some NetVigil services do not remain running on startup (WMI, IIS)
  3. WMI service does not start up
  4. How do I log into Netvigil?
  5. I cannot see a NetVigil login page when I use my browser
  6. How do I stop IIS
  7. How do I configure the Windows internal firewall in XP2?
  8. Auto-discovery returns no devices
  9. Windows devices not discovered properly
  10. Reports are not displaying graphs - error displayed: "no data found"

Where is the NetVigil Application in the Windows Start menu?

NetVigil uses your browser as the user interface. You should open the "Fidelia NetVigil Service Controller" from your START menu, start all the components of NetVigil and then open a browser window and connect to http://localhost

Remember that

  1. you MUST reboot your computer after installing NetVigil
  2. you MUST disable IIS on your computer (see below)
  3. you MUST disable the local ICF firewall in SP2 which prevents any connections to your computer (see below)

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Some Netvigil services do not remain running on Windows installations

If you open the Netvigil Service Controller, and find that some services are unchecked and do not start even after a manual restart:

NOTE: By default, the BVE API is not started automatically (you have to start it manually) since it is normally not needed.

  1. Shut down all NetVigil components. Then start each service one by one with a 15sec delay between starting each service. If this resolves the issue, it means that your server does not have sufficient memory (256M to 512M is recommended). However, you can continue the trial to evaluate NetVigil.
  2. If the Web application dies, it is most likely because you have IIS running on your machine already. Please follow the instructions below to shutdown IIS.
  3. If the WMI query daemon dies, see troubleshooting below.
  4. Check to see if you have the personal firewall enabled (default in XP SP2) which is preventing access to the database (the SP2 firewall blocks all incoming connections by default).

If the problem still persists, please zip the \Program Files\Fidelia NetVigil\logs directory and email it to Fidelia support.

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WMI Service does not remain running

  1. WMI needs administrative privileges to run, so you must log into the Netvigil Windows server as a domain administrator or a Windows administrator. If running in a workgroup, you must have the same administrative username and password across all the Windows computers.
  2. Re-enter the domain administrator username and password ("Run As") for the WMI Query Daemon service:
    1. go to Start -> Control Panel -> Administrative Tools -> Services
    2. Locate the NetVigil WMI Query daemon, right click and STOP it
    3. Then click on the Properties button, and click on Log On tab and select the 'This account' option. Enter the domain administrator account using DOMAIN\username syntax. For a workgroup, you should use the .\username syntax. Specify the password and click on OK
    4. Restart the WMI Query daemon from the NetVigil Service controller

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Logging into NetVigil

  1. Use your web browser to connect to http://your_host/ where your_host is the fully qualified name or ip address of the server that the NetVigil web application is running on. You can connect to http://127.0.0.1  if you are on the same machine where you installed NetVigil.
  2. You should get a Netvigil Login screen (with Fidelia Netvigil logo). If not, you probably have IIS running on your machine which should be stopped and the NetVigil web application restarted using "Start -> Fidelia Netvigil".
  3. Log in using the username netvigil and password netvigil  (see Quick Setup guide)

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Cannot see a NetVigil Login Page

You should get a Netvigil Login screen (with Fidelia logo) if you connect to http://127.0.0.1 using your browser. If not, you probably have IIS running on your machine which should be stopped and the NetVigil web application restarted using "Start -> Fidelia Netvigil"  (see below).

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Disabling IIS

Please make sure you have disabled IIS by going to Control Panel > Administrative Tools > Computer Management > Services and then disabling the  World Wide Web services. Or else, you can open a command prompt and enter:
  net stop iisadmin
  net stop w3svc

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Fixing Windows Internal Firewall (ICF)

If you are running XP with SP2, you MUST disable the Internet Connection Firewall (ICF) because it prevents the various Netvigil components from talking to each other even on the same server:

Start -> Control  Panel -> Windows Firewall
From General tab, select OFF

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Auto Discovery returns no devices

If you run discovery (by logging in as superuser), and get no devices back:

  1. Make sure you entered the proper subnet in the discovery form:

    192.168.1.0/255.255.255.0
    10.1.2.0/255.255.255.0

    You can enter multiple subnets too - one on each line if needed.

  2. Do not select anything in the 'Exclude' devices section (leave as is).
  3. If discovery still fails, please send the  discovery.log and netvigil.error files from  \Program Files\Fidelia Netvigil\logs\  to Fidelia Support at eval-netvigil@fidelia.com

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Windows devices not discovered or monitored completely

Windows devices are monitored using native WMI. For security purposes, it is essential to:

  1. Have entered a domain administrator password when installing Netvigil so that it can query all the other computers in the domain
  2. For a workgroup, have the same administrative username and password across all the computers being monitored.

If you did not give the correct domain administrator username and password while installing NetVigil, you have to change the "Run As" username/password for the WMI Query Daemon service. To do this:

  1. go to Start -> Control Panel -> Administrative Tools -> Services
  2. Locate the NetVigil WMI Query daemon, right click and STOP it
  3. Then click on the Properties button, and click on Log On tab and select the 'This account' option. Enter the domain administrator account using DOMAIN\username syntax. For a workgroup, you should use the .\username syntax. Specify the password and click on OK
  4. Restart the WMI Query daemon from the NetVigil Service controller
  5. Test the changes you made by opening a command prompt and then: 
      C:
  cd \program files\fidelia netvigil
  utils\testwmi.pl hostname

    You should see some basic information for the windows host specified.

  6. Try adding or updating a device again by logging in as user 'netvigil' and then going to Manage->Devices

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Reports are not displaying any graphs - "unable to locate any data" error

This is most likely due to an improper shutdown of your NetVigil server or the server running out of disk space. You will need to repair the DGE database by shutting down the DGE monitor process, and entering the following commands (on Windows):

 C:
 cd "\Program Files\Fidelia NetVigil"
 del logs\netvigil.error
 mysql\bin\myisamchk -r database\mysql\aggregateddatadb\*.MYI

Once the recovery task finishes, verify integrity of all the database using:

 mysql\bin\myisamchk database\mysql\aggregateddatadb\*.MYI

Now restart the DGE monitor and see if the reports are working

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